Terms and conditions

Vincent Innovation sells and ships its products only in Canada. For online purchases, Vincent Innovation accepts payments via the Shopify e-commerce platform. For cities and government institutions, it is also possible to pay upon receipt of an invoice, depending on the option chosen when paying for the purchase.

It is not possible to book a product via our website. Please note that all products in your shopping cart remain available to other customers until you complete the transaction and make the payment.

Delivery time: Once the order has been processed, our products are manufactured and shipped. Delivery time may vary depending on product availability and current orders. Orders are processed Monday to Friday, 8:00AM to 5:00PM Eastern Daylight Time.

Delivery: Orders are shipped by courier via land. If you would like faster delivery, please let us know by email at info@vincentinnovation.ca and we will do our best to accommodate you. Please note that additional shipping charges will apply. You refer to our delivery policy for more details.

By using the www.vincentinnovation.ca website and purchasing our products, you agree to submit any dispute to the Quebec laws in effect. Any dispute will be heard in the judicial district of Beauharnois, Province of Quebec.

Exchange policy

We do not offer any refund, but an exchange in case of manufacturing defect. Products damaged by the carrier will not be exchanged because all orders are F.O.B. Ville de l'Île-Perrot, Qc. It is important that you visually inspect the product upon receipt to notify us of any manufacturing defects within 15 business days of the date of shipment of the product from our factory. Do not return anything without first contacting Vincent Innovation.

Altered, damaged products, products that are not in their original condition or with missing parts that are not due to our error are not exchangeable. The same applies to products delivered more than 15 working days ago.

Return and exchange

Once your product has been returned and received at the address below, you will receive a confirmation stating that you have received it. We will also inform you of the final approval or rejection of your exchange request. If your request is approved, an identical

Unless otherwise specified, the return address for a product is 192 7th Avenue, suite 110, Ville de l'Île-Perrot, Qc, Canada, J7V 4T4. The use of a courier service using a traceability service is recommended since we cannot guarantee the receipt of a product that is returned to us.

Depending on where you are located, the order book and product availability, the time it takes to obtain a product in exchange for a returned product may vary.

Shipping policy

All deliveries are free on board (F.O.B.): Ville de l'Île-Perrot, Quebec, Canada

Delivery time: Once the order has been processed, our products are manufactured and shipped. Delivery time may vary depending on product availability and current orders. Orders are processed Monday to Friday, 8:00AM to 5:00PM Eastern Daylight Time.

Privacy Policy

This policy applies to www.vincentinnovation.ca and its affiliated sites. By using this site, you agree to these terms and policies.

This policy explains how Vincent Innovation collects, uses and transmits your personal information, described below, that is provided to us by our customers and suppliers, without limitation.

Personal information refers to information that identifies, contacts, locates an individual such as name, email address, telephone number, credit card information, date of birth, etc.

Why do we collect this information?

Vincent Innovation collects and uses your information to enable the delivery of the product and the processing of the order, to improve its service and to communicate with you. Our site uses cookies to improve your user experience by retaining certain information about your visit.

Shopify

Vincent Innovation uses the Shopify e-commerce platform, which also collects your information. When you make a purchase through vincentinnovation.ca, you also accept Shopify's terms and conditions. At no time can Vincent Innovation be held responsible for Shopify's policies.

Sharing your information

Please note that only employees who need to access your information to process your order will have access to it. Your information may be shared for two main reasons: 1) to ship your products, for example via the courier service. and 2) to fulfill our legal obligations. If we need to share your information for any other reason, we will ask you for your written permission.

Your information may be shared, during a transaction, with Shopify, but will never be sold to a third party.

Access to the site

Upon request, Vincent Innovation will provide you with the personal information held about you. We will also be able to modify, delete or add information to your account if necessary. If you have any questions about your personal data, please contact us at info@vincentinnovation.ca We reserve the right to retain certain information in our systems for legal and regulatory reasons.

Third parties and social
media Confidentiality and privacy of third party platforms

Vincent Innovation's site contains links to other sites and vice versa. These other sites are not under our control and we cannot guarantee how your data is protected on these sites or platforms. We encourage our visitors to review and read the privacy policies of these sites and platforms and to be confident that they understand them. We cannot be held responsible and liable for the policies of third party sites. You visit these other sites and platforms at your own risk.

Data Security

We protect your data against loss, theft and unauthorized use (access, disclosure, use, modification). In order to prevent unauthorized access, we have put in place physical and electronic systems to manage this information. Despite the measures taken, we cannot guarantee the absolute security of your data.

International users

Vincent Innovation does not deliver products outside Canada. By using our services, you transfer certain personal information to Canada. By using our site, you agree that any dispute regarding your data and content in this policy will be governed by applicable Canadian law.

Questions

We are constantly striving to improve our practices, products and services. If you have any suggestions for improving this policy, please send them to info@vincentinnovation.ca

Change

We may change or modify this policy, so you should review it periodically. If, however, you continue to use our site and visit vincentinnovation.ca as a result of a policy change, you implicitly consent to the changes made.